Why Is My Wyze Cam Not Recording Events?


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Why Is My Wyze Cam Not Recording Events?

Did you know that the Wyze Cam is one of the most popular home security cameras on the market, with millions of users worldwide? However, it can be frustrating when your Wyze Cam fails to record important events. In this article, we will delve into the possible reasons behind this issue and provide troubleshooting solutions to get your Wyze Cam back on track. Whether it’s connectivity issues, firmware updates, or configuration settings, we’ve got you covered.

Key Takeaways

•             Outdated firmware can lead to errors and malfunctions in recording capabilities

•             A stable internet connection is crucial for proper functioning

•             Regularly checking for firmware updates enhances performance

•             Troubleshoot motion and sound detection issues

Possible Connectivity Issues

During our discussion on possible connectivity issues, it is important to consider the impact they may have on the recording functionality of the Wyze Cam. One common cause of recording issues is outdated firmware. Firmware is the software that controls the camera’s operation, including the event recording feature. If the firmware is outdated, it can lead to errors and malfunctions in the camera’s recording capabilities. To troubleshoot this issue, it is recommended to check for firmware updates regularly and install them if available. Additionally, a stable internet connection is crucial for the proper functioning of the Wyze Cam’s recording features. If the connection is weak or unstable, it may result in missed or incomplete recordings. Therefore, ensuring a strong and stable internet connection is vital when troubleshooting recording issues with the Wyze Cam.

Firmware Updates and Compatibility

To address the current discussion topic of firmware updates and compatibility, it is essential to regularly check for and install the latest firmware to ensure optimal performance of the Wyze Cam’s recording functionality. Firmware is the software that operates the camera’s hardware and controls its features. Outdated camera firmware can lead to recording failures and potential hardware failure. To update the firmware, access the Wyze app, go to the camera’s settings, and select “Device Info” to view the current firmware version. If a newer version is available, follow the firmware update process to install it. After updating, it is important to monitor the camera’s performance and events. Adjust motion detection sensitivity and notification settings to ensure that motion events are properly recorded. Regularly checking for firmware updates will help maintain compatibility and enhance the performance of your Wyze Cam.

Event Recording Settings Configuration

Configuring the event recording settings and ensuring proper notification preferences are set is crucial for maximizing the effectiveness of the Wyze Cam’s surveillance capabilities. To troubleshoot the issue of your Wyze Cam not recording events, follow these steps. First, check if the event recording option is enabled in the camera settings. Go to the Wyze app, select your camera, and navigate to the “Event Recording” section. Make sure the desired detection zones and sensitivity levels are set. Next, verify that the time on your camera is accurate, as events may not be recorded if the time is incorrect. If the issue persists, power cycle your Wyze Cam by unplugging it for 10 seconds and plugging it back in. Additionally, ensure that you have a microSD card inserted in the camera for event recordings. If all else fails, try performing a factory reset on the camera. By following these rules and troubleshooting steps, you can resolve the issue of your Wyze Cam not recording events.

Troubleshooting Motion and Sound Detection

Troubleshooting Motion and Sound Detection

One possible solution for troubleshooting motion and sound detection issues is to adjust the sensitivity levels by incrementally increasing or decreasing them to find the optimal setting. If you are experiencing problems with motion detection, try increasing the sensitivity level to capture more movements. Conversely, if you are receiving too many false alerts, reducing the sensitivity level can help eliminate unnecessary notifications. Additionally, ensure that the batteries in your Wyze Cam are fully charged, as low battery levels can affect motion detection. Check the sensors on the camera for any obstructions or dirt that may interfere with accurate detection. If errors persist, consider resetting the motion detection settings to their default values. This can be done by pressing the power button on the camera for five seconds until the status light flashes yellow. This will reset the motion detection settings and allow you to start fresh. By troubleshooting these common issues, you can improve the accuracy and reliability of your Wyze Cam’s event recording.

Resetting the Wyze Cam to Factory Defaults

The Wyze Cam can be reset to its factory defaults by following the instructions provided in the user manual. If you are experiencing issues with your Wyze Cam not recording events, resetting it to factory settings may help resolve the problem. To do this, navigate to the reset menu in the camera’s settings. By resetting the camera, you will be restoring it to its original state, erasing any customized settings or configurations. This can be particularly useful if you suspect that bad firmware or corrupted firmware may be causing the issue. After performing the reset, you will need to reconfigure the camera’s settings, including the motion detection feature settings, through the Wyze app or application settings. By returning the camera to its factory default settings, you can eliminate any potential software conflicts and start fresh with a clean slate.


Can I Use My Wyze Cam Without an Internet Connection?

Yes, you can use your Wyze Cam without an internet connection. However, without an internet connection, you will not be able to access live streams or receive notifications. Local recordings will still be saved on the SD card.

How Often Should I Update the Firmware on My Wyze Cam?

Regularly updating the firmware on your Wyze Cam is crucial to ensure optimal performance and security. By keeping the firmware up to date, you can address any bugs or vulnerabilities, enhance features, and improve the overall functionality of your camera.

Can I Adjust the Sensitivity of Motion and Sound Detection on My Wyze Cam?

Yes, you can adjust the sensitivity of motion and sound detection on your Wyze Cam. By accessing the camera settings in the Wyze app, you can customize the detection sensitivity to your preference for accurate event recording.

What Should I Do if My Wyze Cam Is Not Recording Any Events?

If your Wyze Cam is not recording events, there are several troubleshooting steps you can take. Check your camera’s settings, ensure it is connected to the internet, and consider updating the firmware or contacting customer support for further assistance.

Will Resetting My Wyze Cam to Factory Defaults Delete All My Recorded Events?

Resetting your Wyze Cam to factory defaults will not delete your recorded events. However, it will remove all your customized settings. If your camera is not recording events, there may be other factors causing the issue that need to be addressed.


In conclusion, if your Wyze Cam is not recording events, there could be connectivity issues, firmware updates needed, or configuration problems with event recording settings. Troubleshooting motion and sound detection or resetting the camera to factory defaults may also be necessary. By addressing these potential issues, you can ensure that your Wyze Cam functions properly and captures important events with clarity and efficiency, providing you with peace of mind and enhanced security.

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